Multi-Media Call Centre (MMCC)

The Multi-Media Call Centre is an optional CRM Software module. It:

		Is designed for both entry level and enterprise scale requirements
		Is an ideal “greenfields” installation, it adds sophistication to modern PBX’s e.g. Aria, Panasonic, Samsung etc.
		Is priced to complete...
		Uses quality components, IBM, Dialogic, Aculab….
		Provides advanced call centre technology including Skills Based Routing, Auto Attendant, E-mail & Web integration
		Has a comprehensive support ‘package’
		Integrates easily into ‘back-end’ business applications
		Includes “Screen pop”, CLI recognition, IVR menus

Other options of this module include: WorkFlow Management (WFM), Bill Pay and Auto Dialling (Power).



The screenshot above is of the MMCC Supervisor Monitor, which gives the Call Centre Supervisor an instant snapshot of what individual agents are doing and what incoming calls, emails, etc are in the queue. The Supervisor can drill down from this screen to find out further statistics of agents, queues, etc.

Incorporates all the modern attributes of advanced call centre achitecture at affordable pricing…..